TERMS AND
CONDITIONS OF HOTEL FACILITIES OF VOLAREZA
for the provision of accommodation, catering and
other services
Vojenská lázeňská a rekreační zařízení
Magnitogorská 1494/12, 101 00 Prague 10
Identification number: 00000582
The Organization is registered with the Trade
Licensing Department of the City Office, Prague 10
Art. 1 Subject-matter of the Terms and Conditions
1.1 The subject-matter of these Terms and
Conditions (hereinafter referred to as "Conditions") is a provision
of accommodation, catering and other services properly ordered from the offer
of the hotel and recreational facilities of Vojenská lázeňská a rekreační
zařízení (hereinafter referred to as "Facility") and paid for in
advance to the extent ordered by the Client (see Article 2.1.2 .).
1.2 The Facility is obliged to provide services
within the agreed scope and quality and to inform without any undue delay about
changes in the services provided. Changes and alterations to the agreed
individual services, including premature termination of their provision, are
permissible mainly for reasons of force majeure, i.e. for reasons which the
Facility could not prevent even with all the efforts taken. This also involves
the founder’s decision to change the use of accommodation capacity within the
main or other activities of the Facility and the emergence of a crisis
situation according to Act No. 240/2000 Sb., The Crisis Act, as amended.
Art. 2 Parties to the Contractual Relationship
2.1 The Parties to the Contractual Relationship
are:
2.1.1 Vojenská lázeňská a rekreační zařízení
(hereinafter referred to as the “Facility“),
2.1.2 Natural persons or legal entities
(hereinafter referred to as the “Client“).
Art. 3 Creation of the Contractual Relationship
3.1 The Contractual Relationship between the
Contractual Parties is created after the service order placement by the Client,
when it has been confirmed by the Facility.
3.2 If a deposit is required, the reservation
becomes valid only when the required deposit has been received by the Facility.
Art. 4 Prices for Services
4.1 Prices for services are contractual and are
listed in the valid price list, which the Client can find on the website of the
relevant Facility or in the reservation and ordering system of the Facility
after entering the date and length of stay and the configuration of the Client.
4.2 The Client is obliged to pay a deposit of 50
-100 % of the total price of ordered services before commencing the stay on the
basis of the order and upon the request of the Facility.
Art. 5 Changes to ordered Services
5.1 The Client is entitled to cancel the ordered
services in writing provided that they pay the equipment severance pay
(hereinafter referred to as the "Cancellation Fee"), the amount of
which is to be determined depending on the period in which the ordered services
are cancelled and the type of ordered services as follows:
5.1.1 in case of "Flexible", i.e. the
so-called order for a "refundable price", a change or cancellation of
accommodation and ordered services within 1 day before the Client's arrival is
without any Cancellation Fee, in the case of any later cancellation or non-use
of the ordered service, the Cancellation Fee
is 100 % of the total price of accommodation and ordered services;
5.1.2 in case of ordering accommodation for a
"non-refundable price", the Client waives the right of cancellation
or change of reservation and the paid price of the ordered services and
accommodation is forfeited in full in favour of the Facility;
5.1.3 in case of a group order, i.e. orders for 5
or more rooms, different cancellation fees may be agreed in writing;
5.1.4 in case of ordering accommodation on the
basis of a commercial contract, cancellation fees are determined in accordance
with this commercial contract;
5.1.5 in case of ordering catering services, the
change or cancellation within 3 days before the delivery of services is without
a Cancellation Fee. In case of a cancellation two or fewer days before the
provision of services, the Cancellation Fee may be charged up to 100 % of the
price of cancelled or reduced services. The amount of the Cancellation Fee
depends on the assortment of ordered food and the amount of cancelled catering
services;
5.1.6 in case of ordering conference rooms and
other hotel services, the Cancellation Fees are determined on the basis of a
written order or contract.
5.1.7 in case of ordering accommodation for a
"non-refundable price", the Client waives the possibility of
cancellation or change of reservation and the paid price of the ordered
services and stay is forfeited in full in favour of the "Facility",
5.1.8 in case of ordering accommodation on the
basis of a commercial contract, Cancellation Fees are determined in accordance with
this commercial contract,
5.1.9 in case of ordering conference rooms and
other hotel services, Cancellation Fees are determined on the basis of a
written order or contract.
5.2 In the event that the Client fails to arrive at
the location of accommodation by 6 pm, the Facility has the right to provide
such unoccupied accommodation to another client. The exception applies only if
the Client contacts the Facility no later than two hours before the scheduled
arrival time and informs about the serious reason for which they will arrive at
the accommodation later.
5.3 The Facility reserves the right to set
different Cancellation Fees in a written form during high season (New Year's
Eve, Easter etc.) especially in case of ordering accommodation for a refundable
price.
5.4 The Contractual Parties may agree in writing to
waive Cancellation Fees (death, documented hospitalization of the Client).
5.5 No financial compensation is awarded for unused
ordered services and for changes in ordered services during the stay
(accommodation, meals).
5.6 Confirmation of acceptance of the cancellation
of services by the Client will be sent by the Facility in writing to the
contact address provided by the Client.
5.7. In case of an early departure of the Client, a
Cancellation Fee of 100 % of the remaining price of the stay is charged.
Art. 6 Accommodation Rules
6.1. The Client is obliged to comply with the
Accommodation Rules of the Facility, which are available on the website of the
Facility or directly at its reception. Its version in the Czech language
prevails over different acquired language mutations.
6.2. Should any damages occur to the Client due to
non-compliance with the Accommodation Rules, the Facility is not responsible
therefor, unless otherwise provided by applicable legal regulations.
6.3. The Facility is entitled to accommodate only a
duly registered Client. For this purpose, the Client shall submit to the
relevant employee of the Facility immediately upon arrival their valid ID card
or passport, or other document, as stipulated in Section 103 of Act No.
326/1999 Sb., on Residency of Foreign Nationals in the Territory of the Czech
Republic and amending certain acts, as amended.
6.4 The Facility is entitled to prevent entry and
refuse to provide the ordered services to a Client who is under the influence
of alcohol or drugs.
6.5 If the Client is aware of or shows any symptoms
of an infectious disease or suspects that they could suffer from such a
disease, they are obliged to immediately notify the relevant employee of the
Facility and also acknowledge that the Facility subsequently has the choice to
cancel their stay and use of the services.
Art. 7 Complaints
7.1. The Client has the right to complain about the
services should they become aware that the services provided by the Facility
prove to be defective.
7.2. Service complaints are dealt with according to
the Complaints Procedure, of the Vojenská lázeňská a rekreační zařízení, which
is available at the Facility and on the website www.volareza.cz.
7.3. In the event that a dispute arises between the
Client (consumer) and the Facility, which cannot be resolved by a mutual
agreement, the Client may submit a proposal for an out-of-court settlement of
such a dispute to the designated entity for out-of-court settlements of
consumer disputes, which is the Czech Trade Inspection Authority, Central
Office – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail:
[email protected],
www.adr.coi.cz.
Art. 8 Final Provisions
8.1. All possible disputes arising in connection
with the provision of accommodation by the Facility are governed by Czech law
and shall be resolved in the general court of the Facility regardless of the
address/residence of the Client.
8.2. All disputes shall be attempted to be solved
by the Facility and the Client primarily through personal or written contact.
Litigation is considered to be the last resort.
8.3. The Terms and Conditions come into force and
are effective as of the day they were signed by the director of the Facility.
Information on the processing of personal data at VLRZ, p. o., you can find on the website www.volareza.cz in the GDPR section.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation b) “) and declares that it thoroughly informs its employees, representatives and other persons (and in accordance with the applicable legal regulations it will inform them and possibly obtain consent) about the use of the Communication Mediation service provided to it or is provided on its behalf. The accommodation facility agrees not to use the Communication Mediation service to send unsolicited commercial messages. The Accommodation Facility shall fully indemnify the Operator for any third party claims or sanctions resulting from the illegal or unauthorized use of the Communication Mediation Service for the Accommodation Facility's own purposes.
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy